1. Delete your account in the app
Open The Enclave app, go to the Profile tab, scroll to the bottom, and choose Delete Account. Review what will happen, tap Delete my account, then confirm. The app sends the deletion request, signs you out, and returns you to the sign-in screen.
2. Request deletion without the app
If you no longer have the app or cannot sign in, email hello@theenclavelife.com from the email address on your Enclave account with the subject "Delete my account". Include your full name and the phone number on the account so we can locate it. We may ask you to verify your identity before we act on the request.
3. What happens to your account
Your Enclave account and membership profile are deactivated and you lose access to the app. Your active sessions are ended. Bookings that have not yet taken place are cancelled under the Cancellation & Refund Policy.
4. What we delete and what we keep
We delete or anonymise the personal data in your profile once your request is processed. We keep only what the law or a legitimate need requires us to keep, for the periods described in the Privacy Policy:
- booking, payment, tax and accounting records;
- signed waivers and safety records;
- support correspondence and security or audit logs.
Retained records are used only for those purposes and are deleted or anonymised when the retention need ends. See the Privacy Policy, sections 12 (Data Retention) and 14 (Your Rights).
5. Contact
For deletion and privacy requests, contact hello@theenclavelife.com. Legal entity: Private Fitness Co for Sports. Website and mobile app: theenclavelife.com.